Sales · Full-time
Sales Agent / Chatter
Work inside an account team to run on-brand fan conversations, protect shift coverage, convert demand and feed useful chat insight back into the sales system.
THE ROLE
Open nowThe opportunity
MM Management is hiring full-time Sales Agents / Chatters to monetise adult creator subscription accounts through high-quality written conversations. You will work as part of an assigned sales team covering specific creator accounts. The job is not an isolated inbox role: each chatter is responsible for their own shift, the continuity of the team's shared accounts and the quality of the handover received by the next operator. Inside the DMs, you will represent each creator's character, build genuine rapport, understand what a fan values, present relevant offers, close PPV and custom-content sales and follow up in a way that grows retention and lifetime value. During high-traffic periods, you must be able to follow approved scripts, content triggers and queue priorities accurately without sounding robotic or losing the context of the conversation. You also need the judgment to stop and involve the Sales Manager when a situation includes an account warning, creator boundary, payment problem, unusual request, high-value opportunity, missing content or another risk outside your authority. Strong chatters improve more than their own revenue. You will communicate actively inside your product team, leave usable notes, protect coverage and turn patterns from live chats into useful feedback. Repeated objections, common fan requests, content gaps, traffic-quality changes and offers that are working or failing should reach the Sales Manager in a concise form that can improve scripts, content planning, marketing decisions and the wider sales system. There are three available eight-hour shifts, all stated in Philippines time (PHT / UTC+8): 6:00am–2:00pm, 2:00pm–10:00pm and 10:00pm–6:00am. Applicants must select one of these exact patterns. Six or seven days per week is the normal requirement. Five days may be considered only for a genuinely exceptional candidate with unusually strong evidence and a workable coverage plan; four days or fewer is not sufficient. The role requires fluent natural English, fast accurate typing, emotional intelligence, discretion and professional comfort with adult creator content. Compensation includes base pay plus sales commission, with performance bonuses for top results and a progression path toward Senior Chatter, Chat Manager or Sales Manager. Attention check: when the application asks which fruit appeared in this role description, enter Pineapple.
What you will own
- Work as a dependable member of an assigned sales or product team covering specific creator accounts
- Maintain high-quality, natural and on-brand direct-message conversations throughout the full agreed shift
- Learn each creator's character, boundaries, content catalogue, approved scripts, offers and fan funnel before selling in their voice
- Build rapport and identify buying intent without making every conversation feel like an immediate scripted close
- Use approved scripts, queue priorities, content triggers and value ladders accurately during high-traffic periods
- Adapt approved language to the fan and conversation while preserving required pricing, boundaries and sales intent
- Convert relevant interest into PPV, bundles, renewals, tips and custom-content requests while protecting fan trust
- Track high-value fans, purchase history, preferences, promises, next offers and follow-up timing accurately
- Maintain active internal communication when queues spike, coverage changes or another teammate needs context
- Escalate account warnings, payment problems, creator-boundary questions, unusual requests, content gaps and valuable opportunities to the Sales Manager promptly
- Work toward team and individual targets including revenue per shift, conversion, response time, PPV ratio, average fan value and retention
- Submit clear end-of-shift reports covering sales, live opportunities, unresolved issues, insight and the next owner
- Create handovers that let the next chatter continue naturally without asking the fan to repeat themselves or duplicating an offer
- Share recurring objections, fan demand, content requests, traffic-quality observations and winning language with the Sales Manager
- Help the sales, content and marketing teams improve scripts, offer strategy and systems using evidence from real conversations
- Apply QA and coaching quickly, explain what changed and demonstrate the improvement in later conversations
- Protect account access, fan privacy, creator privacy and confidential sales or content information at all times
What excellent looks like
You write fluent, natural English and can hold an engaging conversation in a creator's voice without sounding copied or robotic. You combine emotional intelligence and commercial judgment with the discipline to follow approved scripts, pricing, boundaries and escalation routes. You can maintain speed during a busy queue, but you do not trade account safety, context or team communication for message volume. You understand that the account belongs to a team across several shifts: accurate notes, live updates and clean handovers are part of selling well. You recognise when to resolve a normal objection yourself and when a warning, payment issue, unusual request, content gap or valuable opportunity needs the Sales Manager. You notice patterns across chats and can turn them into concise evidence that improves scripts, offers, content and marketing. You type quickly and accurately, accept direct QA, protect private information and can reliably work one of the three fixed Philippines-time shifts. Six or seven days is expected; a five-day applicant must be exceptional. Proven fan-platform or live-chat sales experience is preferred, but outstanding transferable written-sales results and learning ability remain relevant.
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